Returns, Refunds & Exchanges

1) What are the conditions for returning an order?

1) Within 2 weeks from purchase date

2) Products must not be used

2) How can I return or exchange an order?

Returns can be managed by calling us or by visiting any of our branches

3) How much time do I have to return a product?

All items sold, meeting the above conditions, can be returned within a period of 14 days from delivery date.

4) What is our International Orders Return Policy?

Returns for international orders are only accepted for the below reasons:

1- Defective Item: Item is damaged upon delivery or not according to manufacturer’s specification

2- Wrong Item: If you received an item different from what you ordered.

Giza - Egypt